Shipping Policy

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (1-3 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 1-3 business days to be fully processed.

Expedite shipping does not change our production time.

After your order has been processed, an email with your online tracking information will be available on our website.

Note - in very rare instances, processing time may take longer than the stated expected timeframe, during busy time like holidays, promotions, or other instances. We do our best to deliver as fast as possible and seek your understanding and patience during such events.

APPROXIMATE SHIPPING TIMES

​ (does not include weekends/public holidays):

Shipping in the U.S. USPS First Class typically takes 2-5 business days base on location.
Shipping International USPS First Class typically takes 1-3 Weeks base on location.

Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur, we seek your understanding and patience should this occur.  

CANCELLING AN ORDER

Once an order is placed, we will not be able to cancel it after 4 hours as your order might have already been processed. Please do drop us an email at (support@bebesjewelry.com) ​ as soon as possible if you'd like to cancel an order.

UNCLAIMED ORDERS 

We are not responsible for any packages returned to us as refused, unclaimed, or because of incorrect or insufficient address.

If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at (support@bebesjewelry.com)​.

Once we process the order, we are not able to change the address and we are not to be held responsible for incorrect or insufficient address.

REFUND POLICY

30 Day - Damage/Replacement Policy

We typically do not offer refunds or replacements on products/personalized products however, if your item is damaged within the 30 days of delivery, we will gladly replace your item and send you another one free of charge. 

Due to high volume orders, we do not guarantee the size or item you will need to replace will be available.

Note: For replacing damage items, you will be required to send an image of damage item within 30 days of delivery date. 

If an item is damaged, we will send you a shipping label and replace the damaged item.

Refund

We do not offer refunds or cancellations of orders after 4 hours of placing order.

CUSTOM / DUTY FEES

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions; customs agents may delay delivery of some packages.​

Holiday Season​

Due to high volume in sales during the months of October, November, and December, we ask that you remain patient. Our customers are important to us, and we strive to make you happy. Shipping time may take longer than expected.

Jewelry Care Instructions

Although some metals are durable and resistant to tarnish it's always a good practice to remove jewelry before swimming, showering, exercising, or engaging in any activities that may expose it to harsh conditions. Regular cleaning and proper storage can help prolong the lifespan and appearance of your jewelry.

Stainless Steel:

• Stainless steel jewelry is durable and resistant to tarnish, but it can still accumulate dirt and grime over time. To clean stainless steel jewelry, you can use mild soap and water, and gently scrub with a soft cloth or brush.
• Avoid using abrasive cleaners or harsh chemicals, as they may scratch or damage the stainless steel surface.
• Store stainless steel jewelry separately to prevent scratching or tangling with other jewelry pieces.

Gold-plated:

• Gold-plated jewelry has a thin layer of gold over another metal, so it requires delicate care to prevent the gold layer from wearing off.
• Avoid exposing gold-plated jewelry to water, chemicals, or harsh cleaning agents, as they may cause the gold layer to fade or peel.
• Clean gold-plated jewelry with a soft cloth or a mild jewelry cleaning solution, and avoid using abrasive materials or brushes that may scratch the gold layer.
• Store gold-plated jewelry in a dry, separate compartment or pouch to prevent scratching or rubbing against other jewelry pieces.

 Sterling Silver:

• Sterling silver jewelry can tarnish over time due to exposure to air and moisture. To clean sterling silver jewelry, you can use a silver polishing cloth or a silver cleaning solution specifically designed for jewelry, following the manufacturer's instructions.
• Avoid using abrasive cleaners or harsh chemicals, as they may scratch or damage the sterling silver surface.
• Store sterling silver jewelry in a dry, airtight container or a tarnish-resistant jewelry box to slow down tarnish formation.

 Alloy:

• Alloy jewelry may consist of different metals combined together, so it's important to check for any specific care instructions from the manufacturer.
• In general, alloy jewelry can be cleaned with mild soap and water, and dried thoroughly to prevent moisture from causing tarnish or discoloration.
• Avoid exposing alloy jewelry to harsh chemicals, as they may cause damage or discoloration.

 Copper:

• Copper jewelry tends to darken or develop a patina over time due to oxidation, which is a natural process. To clean copper jewelry, you can use lemon juice or vinegar mixed with water to gently remove tarnish, and then rinse with clean water and dry thoroughly.
• You can also use a copper cleaning solution specifically designed for jewelry, following the manufacturer's instructions.
• Avoid using abrasive cleaners or harsh chemicals, as they may scratch or damage the copper surface.