Shipping Policy

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (1-3 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 1-3 business days to be fully processed.

Expedite shipping does not change our production time.

After your order has been processed, an email with your online tracking information will be available on our website.

Note - in very rare instances, processing time may take longer than the stated expected timeframe, during busy time like holidays, promotions, or other instances. We do our best to deliver as fast as possible and seek your understanding and patience during such events.

APPROXIMATE SHIPPING TIMES

​ (does not include weekends/public holidays):

Shipping in the U.S. USPS First Class typically takes 2-5 business days base on location.
Shipping International USPS First Class typically takes 1-3 Weeks base on location.

Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur, we seek your understanding and patience should this occur.  

CANCELLING AN ORDER

Once an order is placed, we will not be able to cancel it after 4 hours as your order might have already been processed. Please do drop us an email at (support@bebesjewelry.com) ​ as soon as possible if you'd like to cancel an order.

UNCLAIMED ORDERS 

We are not responsible for any packages returned to us as refused, unclaimed, or because of incorrect or insufficient address.

If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at (support@bebesjewelry.com)​.

Once we process the order, we are not able to change the address and we are not to be held responsible for incorrect or insufficient address.

REFUND POLICY

30 Day - Damage/Replacement Policy

We typically do not offer refunds or replacements on products/personalized products however, if your item is damaged within the 30 days of delivery, we will gladly replace your item and send you another one free of charge. 

Due to high volume orders, we do not guarantee the size or item you will need to replace will be available.

Note: For replacing damage items, you will be required to send an image of damage item within 30 days of delivery date. 

If an item is damaged, we will send you a shipping label and replace the damaged item.

Refund

We do not offer refunds or cancellations of orders after 4 hours of placing order.

CUSTOM / DUTY FEES

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions; customs agents may delay delivery of some packages.​

Holiday Season​

Due to high volume in sales during the months of October, November, and December, we ask that you remain patient. Our customers are important to us, and we strive to make you happy. Shipping time may take longer than expected.